Enersys Ltd, Response times cut

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Response times cut
February 1st 2005

Lift truck battery supplier Hawker regularly achieves a first-time-fix rate in excess of 95% on service calls and believes it now offers the best service support in the industry.

Response times have been substantially reduced, with 98% of call-outs being completed within 24h and many within the same working day.

It is a year since Hawker set up its Service Level Agreements for major truck suppliers. This forms part of the company’s National Service Support Centre that brought all service operations under the centre, offering lift truck companies and users a one-stop-shop contact number - 0121 745 1972.

More articles from Enersys Ltd:

Agvcharging (1st November 2011)

Hawker XFC batteries from EnerSys are being used in a new project with automated guided vehicles (AGVs) manufactured by JBT Corporation for handling print reels and other loads at a commercial printing plant in Sheffiel

From Handling storing

Quick change (1st October 2011)

Motive power specialist EnerSys Motive Power is now supplying four-tier battery banks which reduce significantly the footprint of lift truck battery change and charge operations, facilitate easy maintenance and maximise

From Handling storing

Battery changing (1st November 2010)

A four-high lift truck battery charge and change facility has been installed by EnerSys as part of the refurbishment of the St Helens regional distribution centre.

From Handling storing

Reach a new high (1st October 2010)

EnerSys Motive Power is now supplying four-tier battery banks, which are said to reduce significantly the footprint of lift truck battery change and charge operations, facilitate easy maintenance and maximise operationa

From Handling storing

Fantastic four (1st September 2010)

EnerSys Motive Power is now supplying four-tier battery banks which reduce the footprint of lift truck battery change and charge operations, facilitate easy maintenance and maximise operational safety. The battery tiers

From Handling storing

Safer battery changes (1st February 2007)

Food retailer Iceland has created more space for parking lift trucks, enlarged its maintenance area and eliminated manual handling since introducing batteries and related equipment from Hawker EnerSys for warehouse trucks at

From Handling storing

Avoids manual handling (1st October 2005)

Link Logistics has installed EnerSys’s Hawker Evolution batteries with high frequency chargers for the lift truck fleet at a distribution warehouse operated on behalf of Farmfoods.

From Handling storing