Lone worker support
June 1st 2007

To help combat the growing rise in attacks on NHS staff, a new role has been created within the NHS – that of Local Security Management Specialist.

Faced with the need to support NHS lone workers, LSMSs, are turning to companies such as Argyll Telecom to provide state-ofthe- art technology to help in the fight against violence.

Henry Grant selected solutions from Argyll Telecom from which the Trust's managers could choose.

These included Argyll's IdentiCare lone worker device which looks like a normal ID card-holder, but has mobile telephone technology, and its CommuniCare service which enables lone workers to summon assistance from a mobile phone or specialist device should they find themselves in a potentially abusive situation.

Both solutions are monitored by Argyll's integrated control room through which the Trust manages and monitors lone worker locations, time at risk and provides effective duress facility 24/7.

Should staff experience a potentially hazardous situation, they are a single button-press away from summoning assistance.

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