Power supply safeguard
April 1st 2011

Potters Heron Hotel, part of Pebble Hotels, has contracted with the shentongroup's unique emergency generator service, Powercall, to provide 'power within the hour' as part of its emergency and business continuity planning. Overcoming the challenges associated with a permanently installed standby generator such as insufficient space, capital expenditure and ongoing maintenance, Potters Heron Hotel now has a cost effective, guaranteed solution to prolonged powercuts.

"We had a small generator but that only provided backup power to the lighting," said Chris Bailey, general manager of Potters Heron Hotel. "A major powercut focused our minds on the need for additional power support as it not only caused disruption but also resulted in a battle with the insurance company regarding loss of earnings and freezer failure. A larger generator would have required a large financial outlay, maintenance and recabling, whereas the Powercall solution is extremely cost effective and we have the peace of mind of knowing our complete site will be up and running again within one hour if a powercut occurs." The Powercall service is capable of supporting any site that has either single or 3-phase mains electrical supply up to 100A. For larger buildings dedicated circuits can be supported. The network is serviced by a 24/7 call centre, which despatches a generator from the nearest local depot. The target time is less than one hour, with a commitment to a maximum of three hours.

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